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FAQs about orders during COVID-19 virus

SAFE SHOPPING GUARANTEE

Red Circle Shop Ltd. guarantees that every transaction you make online with us is safe and secure. We protect your personal and credit card information with the highest level of data privacy and security. We have implemented sophisticated security precautions on our site.

We use Paypal as gateway for online payments, consequently all payment information are filled in secured Paypal pages where we do not have access. Your credit card number is not stored in our office files, our computer databases or our secure web servers.

FAQs about orders during COVID-19 virus.

Can I place an order?

Yes, here at Red Circle Shop we are working hard to maintain ordered items and deliver them. Due to high demand and government restrictions our working schedule has been changed and delivery times for custom made items may be longer than usual.

Can I use non residential address for shipping?

Please, try to avoid shipping addresses that may be closed due to the current situation.

All of your products at store available for purchase?

We are working hard to ensure availability of all products and continue to ensure production and delivery for customer orders.

What's the status of my order and delivery?

If your order was shipped and you was provided with tracking number, but your order hasn't been delivered yet, please wait. Due to the Covid-19 situation postal services might experience delays. You can track your order online with tracking number. We have seen recently increased online since COVID-19 has spread worldwide. To serve you better while helping to ensure the safety of our our workers, we have changed our schedule, transportation, logistics and supply chain.

Can I make returns?

Yes, but because most of the orders are custom made, please make sure to contact us with more details to learn more about returns.

Is it safe to receive international and domestic orders?

Please refer to the World Health Organization website for more information on Coronavirus,

Is Red Circle Shop still delivering Custom made and large, bulky props?

Yes. we deliver custo made props by Cargo transportation company. Please contact us regarding shipping fees as many cargo companies increased shipping fees due to the ongoing virus situation.

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